Return Policy

1. Return & Exchange Period

You may return or exchange eligible items within 14 calendar days from the date you receive the product.
The return/exchange request must be submitted within the 14-day window via our website or by contacting customer service. Requests after 14 days will not be accepted.

2. Eligibility for Free Returns & Exchanges
To qualify for a free return or exchange, the item must meet all of the following conditions:

The item is unused, in new condition, and has no signs of wear.
The item must be returned in its original packaging, including all tags, labels, accessories, manuals, and free gifts.
The item must be free from stains, damage, washing, or any alterations caused by the customer.
You must provide your order number and proof of purchase.

We offer free returns and exchanges (no restocking fee) for most standard products such as clothing, shoes, accessories, home goods, and daily essentials.
3. Non-Returnable / Non-Exchangeable Items
The following items cannot be returned or exchanged:

Personal hygiene and intimate products (underwear, lingerie, swimwear, earphones, cosmetics, skincare, etc.).
Customized or personalized items (engraved, made-to-order sizes, printed designs, etc.).
Items that have been used, washed, altered, or damaged after receipt.
Items returned after the 14-day period.
Perishable goods, digital products, or items marked as final sale.

4. Return & Exchange Process

Log into your account and go to “My Orders” to submit a return/exchange request, or contact our customer service.
Once approved, you will receive a return shipping label (for eligible free returns).
Pack the item securely in its original packaging and ship it back within the specified timeframe.
For exchanges, we will ship the replacement item after we receive and inspect the returned product.

5. Refunds

Once we receive and inspect your returned item, we will process your refund.
Refunds will be issued to the original payment method within 7–14 business days.
Shipping fees for the original order are generally non-refundable unless the return is due to our error (wrong item, defective product, etc.).
For free returns, we cover the return shipping cost using our designated carrier.

6. Defective or Wrong Items
If you received a defective, damaged, or incorrect item, please contact us immediately. We will cover all shipping costs for returns in such cases and provide a full refund or free replacement.
7. International Shipping & Customs

For international orders, customers are responsible for any customs duties, taxes, or import fees on returned items (where applicable).
We recommend keeping all original packaging until you are fully satisfied with your purchase.

8. Contact Us
If you have any questions about this Return Policy, please contact our customer service team:

Email: services@suitpure.com